TRAINING ONLINE ITIL V3. FUNDAMENTAL
TRAINING WEBINAR PENGENALALN ITIL V3. FUNDAMENTAL
TRAINING DASAR-DASAR ITIL V3 UNTUK PRAKERJA
Descriptions pelatihan pengenalaln ITIL V3. Fundamental online
This 3-day certificate course is the ideal starting point for any
person or organisation needing to find out about ITIL, the world best
practice in IT Service Management. The course provides a comprehensive
understanding of the ITIL V3 Framework and how it may be used to
enhance the quality of IT Service Management within an organisation.
The focus is on an integrated approach to IT Service Management
through cross-departmental processes and implementation of effective
communication channels. Attendees learn a common vocabulary and a
shared understanding of IT Service Management best practice.
Objectives pelatihan dasar-dasar ITIL v3 online
Melalui pelatihan ITIL V3. Fundamental ini diharapkan:
The course enables delegates to understand how an integrated IT
Service Management framework, based on ITIL best practice guidelines,
can be adopted and adapted within their own organizations.
The aim of this course is for each participant to gain competencies in
the following:
* Service Management as a Practice
* Service Lifecycle
* Key Principles and Models
* Generic Concepts
* Selected Processes
* Selected Roles
* Selected Functions
* Technology and Architecture
* Related standards and frameworks
The issues of implementing ITIL Service Management into an
organization and creating a cycle of continuous improvement
Target Audience pelatihan penrapan ITIL online
Pelatihan ITIL V3. Fundamental ini ditujukan untuk para:
The ITIL Essentials course is appropriate for all IT staff, but more
specifically people in the following roles should attend:
* IT Managers
* CIOs
* IT Line Managers
* Process stakeholders
* Service Delivery Managers
Participants wishing to progress to the further ITIL Certifications
(Service Capability Diploma, Service Management Diploma or Advanced
Diploma in IT Service Management)
Course Contents and Descriptions
Materi training yang akan di bahas topik ITIL V3. Fundamental adalah :
1. Introduction
* History of ITIL
* ITIL Qualification scheme
2. Service Management as a practice
* Service
* Service Management
* Processes
* Roles
* Organization
3. The Service Lifecycle
* The Structure, Scope, Components and Interfaces of the ITIL
Library
* ITIL Service Life cycle
4. Service Strategy
* Service Models
* Service Portfolio Management
* Demand Management
* Financial Management
* Return on Investment
5. Service Design
* Service Catalogue Management
* Service Level Management
* Capacity Management
* Availability Management
* IT Service Continuity Management
* Information Security Management
* Supplier Management
6. Service Transition
* Change Management
* Service Asset and Configuration Management (SACM)
* Release and Deployment Management
* Service Knowledge Management
7. Service Operation
* Incident Management
* Event Management
* Request Fulfillment
* Problem Management
* Access Management
8. Continual Service Improvement
* The Continual Service Improvement Model
* IT Governance across the Service Lifecycle
9. Technology and Architecture
* Generic requirements for an integrated set of Service Management
Technology
* Understand how Service Automation assists with integrating Service
Management processes
10. Related Standards and Frameworks
* ISO/IEC 20000
* ISO 27000
* ISO 9000
* ISO 19770
* ISO 15504
* SixSigma
* COBIT
* CMMI
11. ITIL Simulation
* The simulation puts course participants in the shoes of an
organisation doing its best to maximise revenue through day-to-day
operations
* Experience how to improve (ITIL) processes so as to achieve
business goals
* Demonstrate improvements through a balanced approach encompassing
people, process and technology
12. Implementing ITIL
* Implementation tips and tricks
* Business case and KPIs
* Aligning People, Process, Technology and Organisational
requirements
Jadwal Pelatihan ruang-training.co.id tahun 2024 :
Batch 1 : 16 – 17 Januari 2024
Batch 2 : 8 – 9 Februari 2023
Batch 3 : 18 – 19 Maret 2024
Batch 4 : 17 – 18 April 2024
Batch 5 : 13 – 14 Mei 2024
Batch 6 : 4 – 5 Juni 2024
Batch 7 : 17 – 18 Juli 2024
Batch 8 : 5 – 6 Agustus 2024
Batch 9 : 11 – 12 September 2024
Batch 10 : 8 – 9 Oktober 2024
Batch 11 : 19 – 20 November 2024
Batch 12 : 10 – 11 Desember 2024
Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan Tahun 2021 :
Yogyakarta, Hotel Dafam Seturan(7.300.000 IDR / participant)
Jakarta, Hotel Amaris Tendean (7.900.000 IDR / participant)
Bandung, Hotel Golden Flower (7.800.000 IDR / participant)
Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)
Lombok, Hotel Jayakarta (8.750.000 IDR / participant)
Catatan :
- Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
- Untuk biaya dan jadwal training harap menghubungi marketing kembali
Investasi training:
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training:
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Flashdisk*.
Certificate of attendance.
FREE Bag or bagpacker.